How hard is it?

I got another email from the people at clockstyle.com about the defective KitKat Klock which is a piece of Krap, Now Staci who signs off as being "Customer Service" says this must go through their "customer service department" in another 2-3 days. Is this some sort of massive clock warehouse that takes up 3 city blocks? Does Murray in Faces go bowling with Alice in Accounting and Charlie in Hands? Is the team named "Klockwise" or something more clever than that even?

But I digress. At least Staci has backed off of asking us to take a picture of the krappy klock. This is why I use a credit card to pay for stuff, if they fail to make this right, there's always a chargeback (I know, it costs them $20 in bank fees or more; not something I would do on a whim). Here's my latest Dear John letter from Clockstyle.


Dear John,

Thank you for your email.

Taking pictures of the item is just something that we ask of all our customers that have damaged or defective items. It is not necessary to take pictures in this case. I do apologize for any confusion.

And since this item arrived to you in a defective manner and you no longer want the item, it must go through our customer service department. They will be in touch with you in 2-3 business days.

Please let us know if there is anything else that we can do for you.

Thank you.

Staci
Customer Service
ClockStyle.com 1-800-590-3882


1/7/07 - PLEASE NOTE - TO BE FAIR - We were promptly refunded, kudos to Clockstyle for that. - John

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