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Showing posts with the label Returns

The plot thickens

Oh, I can't believe this! The clockstyle.com people want me to send them digital photos of the krappy kitkat klock! Dig this; Dear John, Thank you for your email. I apologize your Jeweled Flamingo Kit Catᆴ Wall is defective. I have created a customer service ticket to resolve your issue. Please allow 2-3 business days for processing. If possible, please send digital photos of the item to (email deleted) and include your order number in the subject line. It will help us expedite the resolution. If we can be of further assistance, please email or call us at the number below. Sincerely, Staci Customer Service I am writing back. Staci, Thanks for writing back so soon, and on a Saturday! But I am curious, why do you want photos of the thing I am returning? I just want my sixty bucks back. Please give me a return authorization number. Thanks, John BTW - I haven't told them that I am posting our correspondence online- is that wrong? 1/7/07 - PLEASE NOTE - TO BE FAIR - We were promptly...

KitKat Klock is Kaput

One of the things I like about the Internet, you can air your grievances with merchants, I think that the ones that are smart enough to be aware of that will thrive. Here's an email I sent to ClockStyle.com about a Krappy Kit-Kat clock I got Teresa for Christmas- she wanted a specific model everyone else was OOS on- I ended up paying sixty bucks for what is basically a thirty dollar clock. We have an old broken plug-in model that I found in the free box at a yard sale- it has no hands and the lever is broken so only one eye moves- and his tail is missing. BUT that old one still works, at least it would if it had the aforementioned things fixed. As it stands, it's kind of kreepy. Anyway, here's the email I sent on 12/29/06 at 2:30PM- I am hopeful that they will refund my $60 promptly upon return of the offending kat. It's the right thing to do. Hi, we received a Kit-Kat clock from you and are very disappointed- some "jewels" fell off right out of the box, and ...