Give 'em the Pickle

I'm reading a book "Give Them the Pickle!" By Bob Farrrell... The guy that founded Farrell's Ice Cream Parlors.

I would have liked to meet that guy. It's too bad he sold it to Marriott, he made his money for sure, but they ruined it by taking away the "Celebration Restaurant" aspect.

Anyway... When they first started, he encouraged the girls who waited the tables to go in the freezer and scream their heads off, if they needed to... He says they always came out with a smile. We have a freezer where I work, but it's a chest freezer for certain rivets. You climb in that thing and you don't come out. Besides, I think it's against OSHA regulations to scream in the freezer.

I was looking this book up at Amazon, It also came up with "If they Ask for a hand, just give 'em the finger". The banks tried that strategy, look where it got them.

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