Helpful Tips To Increase Customer Satisfaction; yeah right
From the article: WorkZ : Helpful Tips To Increase Customer Satisfaction
Call some of your customers and ask them for a few moments of their time. This exercise can be done in a survey, but you'll gain far more value if you talk with them personally.
Ask them how they would rate your products or services on a scale of one to ten. If they say "ten," ask them why. The reason THEY rank you as a ten may be totally different than you suspect.
If the answer is anything LESS than a ten, ask what it would take to MAKE it a ten. This is a great starting point to find out what they really want. Don't defend anything you do or don't do. Keep asking what they want and how they want to be served.
In doing so, you'll gain priceless information and endear yourself to your customer.
I don't know about you all, but I get ANNOYED AS HELL when businesses call me to mine my mind for customer data. Customers just want to buy thier crapola and be left the hell alone!! Am I right about this???
Call some of your customers and ask them for a few moments of their time. This exercise can be done in a survey, but you'll gain far more value if you talk with them personally.
Ask them how they would rate your products or services on a scale of one to ten. If they say "ten," ask them why. The reason THEY rank you as a ten may be totally different than you suspect.
If the answer is anything LESS than a ten, ask what it would take to MAKE it a ten. This is a great starting point to find out what they really want. Don't defend anything you do or don't do. Keep asking what they want and how they want to be served.
In doing so, you'll gain priceless information and endear yourself to your customer.
I don't know about you all, but I get ANNOYED AS HELL when businesses call me to mine my mind for customer data. Customers just want to buy thier crapola and be left the hell alone!! Am I right about this???
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